Tim Koch
3332-B Wyoming St.
Portland, OR 97039
503-555-3373
503-555-9930

Objective:  A challenging position as a Customer Service Manager

Customer Service Experience:
  
1988 to Present	
Audio Video Productions	Portland, OR
Customer Service Representative	
•	Trained audio/video customers in hardware use.
•	Made sure rental customers had full working knowledge of equipment.
•	Initiated and led training seminars for new customers.
•	Set-up and ran demos for all systems serviced and sold.
•	Worked with salespeople in designing and bidding on board room conferencing systems.
•	Responsible for dealing with all customer questions or complaints.
•	Supervised the Rental Department, hired 2 assistants to add additional customer support for product line.
•	Maintained high rate of return clients in Rental Department.

1985 to 1988	
Audio Video Productions	Portland, OR
Salesperson	
•	Developed thorough knowledge of professional audio and video equipment major brands, including JVC, Pioneer, Panasonic and Sony.
•	Generated over $80,000 in monthly sales.
•	Worked closely with support staff.
•	Expert at translating client needs to a custom designed system.
•	High percentage of return customers.
•	Expert at design and installation of video conferencing systems.
•	Highly efficient as part of a team.
•	Able to work under extreme stress.

Education:
  
1986	
Portland University	Portland, OR
	Bachelor of Arts in Television Productions	

References:	Available upon request